Decision-making Process
- Entitlement decision overturned following further review - 2021
- Decision overturned after consideration of correct WSIB policy - 2019
- Commission’s inquiries prompt fresh review of worker’s psychological impairment - 2018
- Migrant worker receives four years of LOE benefits and a NEL award - 2018
- WSIB will reconsider claim denied without proper investigation - 2018
- More psychological treatment allowed for worker with PTSD - 2017
Delay
- WSIB renders decision on worker’s entitlement for liver transplant after lengthy delay - 2019
- NEL redetermination expedited after year-long delay to assess medical information - 2019
- Worker was underpaid for months, cheque issued - 2017
- Delay in recalculating payments - 2017
- Urgent treatment for worker with PTSD, retroactive LOE benefits paid - 2016
- Benefits slashed due to computer error - 2016
Communication
- Worker upset by unjustified review of benefits - 2021
- Prior contact restriction affects WSIB’s assessment of new claim - 2018
- Workers seek clarity on LOE calculations - 2016
- Better communication of WSIB policy changes - 2016
- WSIB promoted employer e-services that excluded major bank - 2016
- WSIB had employer’s bank account frozen without notice - 2016
Behaviour
- Worker complains of being “bullied and abused” by WSIB staff - 2021
- WSIB should not have been involved in employer efforts to recover overpayment to worker - 2017
- WSIB staff apologizes for handling of “return to work” meeting where worker was terminated - 2017
- WSIB reassigns worker’s claim following inquiries into concerns about the adjudicator’s impartiality - 2006
Systemic
- The WSIB’s practice of apportioning NEL awards for chronic obstructive pulmonary disease (COPD) - 2021
- Delay in adjudication of claims for entitlement to secondary disabilities - 2020
- Workers receive additional TT disability benefits - 2019
- Multiple employers complain of delayed WSIB eligibility decisions - 2019