- How much does it cost to have the Commission review my concern?
- Is there a time limit for making a complaint?
- How long will it take the Commission to review my complaint?
- Does the Commission represent the person who makes the complaint?
- Can the Commission take complaints from WSIB employees?
- Does my complaint have to be in writing?
- Can I have a representative, family member, or friend contact the Commission on my behalf?
- Where does the Commission receive its funding?
- Do I have to give my name when I contact the Commission?
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Q. How much does it cost to have the Commission review my concern?
A.There is no charge.
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Q. Is there a time limit for making a complaint?
A.We deal with current concerns only, but there is no set time limit for making a complaint.
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Q. How long will it take the Commission to review my complaint?
A.As outlined in our service standards, we will contact you within two business days of your complaint. In cases where a referral to the WSIB is appropriate, our intake staff can usually refer you to the appropriate person when you first contact us.
If your complaint is assigned to a Complaints Review Specialist for further review, they will carry out their review as quickly as possible and keep you updated on the progress throughout their review.
In 2022, on average, the Commission completed its review of a complaint within 8 days.
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Q. Does the Commission represent the person who makes the complaint?
A.No, we do not represent complainants or the WSIB. We act as a neutral third party to help complainants and WSIB staff resolve concerns about alleged unfair practices. If necessary, we will make inquiries or will conduct an investigation to resolve the complaint to the satisfaction of the Commissioner. We treat all complainants and WSIB staff with respect and open-mindedness.
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Q. Can the Commission take complaints from WSIB employees?
A.We can only take complaints from WSIB employees if they are injured workers.
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Q. Does my complaint have to be in writing?
A.No. Many people find it easiest to contact us using our online complaint form. However, you are also welcome to contact us by telephone at 1-866-258-4383
The Commission’s full contact information is available here.
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Q. Can I have a representative, family member, or friend contact the Commission on my behalf?
A.Yes. As long as we know you have given your consent for that person to contact us.
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Q. Where does the Commission receive its funding?
A.We are funded by the WSIB. The board of directors of the WSIB approves our annual budget. The Fair Practices commissioner is responsible for managing the budget and for recruiting, hiring and managing staff.
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Q. Do I have to give my name when I contact the Commission?
A.No, we can give you general advice or a referral if you prefer to remain anonymous. If you want specific help with your complaint, we will need to know your name and phone number. We will need other information as well, such as your claim or firm registration number. All communication with the Commission is confidential. The Commission will not share any information with anyone without your consent.
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