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FAQ

  1. How much does it cost to have the Commission review my concern?
  2. Is there a time limit for making a complaint?
  3. How long will a review of my concern take?
  4. Does the Commission represent the person who makes the complaint?
  5. Can the Commission take complaints from WSIB employees?
  6. Does my complaint have to be in writing?
  7. Can I have a representative, family member, or friend contact the Commission on my behalf?
  8. Where does the Commission receive its funding?
  9. Is the Commission in the same office as the WSIB?
  10. Do I have to give my name when I contact the Commission?
  1. Q. How much does it cost to have the Commission review my concern?

    A.

    There is no charge.

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  2. Q. Is there a time limit for making a complaint?

    A.

    We deal with current concerns only, but there is no set time limit for making a complaint.

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  3. Q. How long will a review of my concern take?

    A.

    If what you need is advice or a referral to the right person at the WSIB or elsewhere, we will try to do that when you first contact us. If your concern requires an inquiry or an investigation, we will try to do that as quickly as possible.

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  4. Q. Does the Commission represent the person who makes the complaint?

    A.

    No, we do not represent complainants or the WSIB. We act as a neutral third party to help complainants and WSIB staff resolve concerns about alleged unfair practices. If necessary, we will make inquiries or will conduct an investigation to resolve the complaint to the satisfaction of the Commissioner. We treat all complainants and WSIB staff with respect and open-mindedness.

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  5. Q. Can the Commission take complaints from WSIB employees?

    A.

    We can only take complaints from WSIB employees if they are injured workers.

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  6. Q. Does my complaint have to be in writing?

    A.

    No. You may make a complaint in writing, by mail or fax, or over the phone. When a concern is particularly complex or likely not to be resolved easily, we encourage people to put their concerns in writing.

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  7. Q. Can I have a representative, family member, or friend contact the Commission on my behalf?

    A.

    Yes. As long as we know you have given your consent for that person to contact us.

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  8. Q. Where does the Commission receive its funding?

    A.

    We are funded by the WSIB. The board of directors of the WSIB approves our annual budget. The Fair Practices commissioner is responsible for managing the budget and for recruiting, hiring and managing staff.

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  9. Q. Is the Commission in the same office as the WSIB?

    A.

    No, the Commission is located at 123 Front Street West, Toronto, separate from the WSIB head office at 200 Front Street West, Toronto. The separate location allows us to maintain an arm’s length relationship with the WSIB.

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  10. Q. Do I have to give my name when I contact the Commission?

    A.

    No, we can give you general advice or a referral if you prefer to remain anonymous. If you want specific help with your complaint, we will need to know your name and phone number. We will need other information as well, such as your claim or firm registration number. All communication with the Commission is confidential. The Commission will not share any information with anyone without your consent.

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