Due to the COVID-19 pandemic, the Fair Practices Commission has closed its physical office. Our staff are working remotely which may result in some disruption of our normal service levels. Please do not mail or courier anything to our office until further notice. For information on how to make a complaint, please visit our Contact Us page.

Toronto: 416-603-3010 Toll-Free: 1-866-258-4383 Call

About Us

What the Fair Practices Commission does

The Fair Practices Commission is the organizational ombudsman for the Workplace Safety and Insurance Board of Ontario (WSIB). The Commission is an independent, neutral and confidential resource for injured workers, employers and service providers. We address current concerns about the fairness of services or treatment at the WSIB.

Our services are free of charge.

We can

  • look into individual complaints
  • track complaint trends, identify system-wide issues, and recommend improvements to the WSIB.

We cannot

  • make or change WSIB decisions
  • help with an appeal.

Who can make a complaint

  • workers and their representatives or family members
  • employers and their representatives
  • external service providers
  • WSIB employees who are also injured workers.
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