Between May 5, 2019 and May 13, 2019, the Fair Practices Commission experienced technical difficulties with our email services. Emails sent to the Commission during this period may not have been received. We regret any inconvenience and ask that you contact the Commission if you sent an email during this time.

Toronto: 416-603-3010 Toll-Free: 1-866-258-4383 Call

About Us

What the Fair Practices Commission does

The Fair Practices Commission is the organizational ombudsman for the Workplace Safety and Insurance Board of Ontario (WSIB). The Commission is an independent, neutral and confidential resource for injured workers, employers and service providers. We address current concerns about the fairness of services or treatment at the WSIB.

Our services are free of charge.

We can

  • look into individual complaints
  • track complaint trends, identify system-wide issues, and recommend improvements to the WSIB.

We cannot

  • make or change WSIB decisions
  • help with an appeal.

Who can make a complaint

  • workers and their representatives or family members
  • employers and their representatives
  • external service providers
  • WSIB employees who are also injured workers.