A worker complained to the Commission that the WSIB denied her claim for chronic mental stress without proper follow-up or investigation.

The worker met with a case manager in March 2018. Having heard nothing by December, she followed up. The WSIB then sent a letter denying her claim. The worker said that she tried to raise her concerns with a manager, but didn’t receive a return phone call.

The Commission reviewed the claim file and confirmed that during the March meeting, the worker gave names of people to corroborate her description of events. The WSIB didn’t follow up with the identified witnesses.

The Commission spoke with a manager who said he would apologize to the worker. He determined that the WSIB needed further information to adjudicate the claim and referred the claim to the investigations team.