A family in Vietnam emailed the Commission because they were having difficulty navigating the Ontario workers’ compensation system after the father of the family died in an accident on a farm in Ontario.

Upon reviewing the claim file, we noted that a WSIB Crisis Intervention Counselor had been trying, without success, to reach a different relative who lived in Ontario.

We were able to connect the family with the Crisis Intervention Counselor so she could send the family the appropriate documentation to move forward with the claim for survivor benefits.