Waiting for an explanation

Mr. E received benefits during five periods in 2012 and 2013. He received the cheques but no explanation of the amounts paid.
Mr. E’s representative wrote to the Commission that the WSIB did not respond to four letters he sent from February to May in 2013.

The representative also said Mr. E had talked with his Member of Provincial Parliament’s office and that their inquiries also did not
receive a reply.

The Commission confirmed that the representative had written four times, without response. The Commission asked the manager
to review the situation. She confirmed there was no response and said this was an oversight. The case manager was preparing a letter
explaining the payments that day, which would include an apology for the delay.