Repairing a wheelchair

A worker suffered a spinal cord injury in 1985 and, as a result, used a wheelchair. The worker contacted the Commission in January about serious delays in having his wheelchair repaired or replaced. The WSIB told the worker:

He needed an assessment by an occupational therapist before a new wheelchair could be ordered, but the therapist was not available.

Before a decision could be made about the wheelchair, the WSIB needed to install an elevator in the worker’s home.

A Commission specialist contacted the manager who made arrangements for a different occupational therapist to meet with the worker and decided that the wheelchair arrangements could be made immediately, without waiting for a decision on the elevator.