Phone call avoids an appeal

Mr. J received a letter telling him his benefits were now locked in at the wage rate of an experienced person in the job category of a retail sales clerk, as he had not co-operated in his work transition program. This reduced his benefits significantly, and he wanted to appeal. He contacted the Commission for help.

Commission staff reviewed the file and found that, despite his having missed a couple of appointments during the program, the WSIB confirmed in writing that Mr. J had successfully completed the program. The Commission suggested he discuss this with the manager, which he did. The manager reviewed the file and agreed Mr. J had completed the program. The WSIB issued a retroactive cheque to reflect the proper wage rate and adjusted his benefits. Thus, Mr. J did not have to appeal.