Making sure to follow policy

Mr. R did not receive his loss-of-earnings (LOE) benefits during the six weeks his tax assessment information was outstanding. His
benefits were reinstated when he provided the information, but the case manager refused to pay benefits for the six weeks. During that
time, Mr. R had to move back into his mother’s home and his children had to stay with a relative.

Mr. R called the Commission, who reviewed the policy and called the WSIB manager. The manager confirmed that the case manager’s
request for financial information was part of an annual review of Mr. R’s benefits. According to WSIB policy, once LOE benefits are
reinstated, they are to be paid from the date of the suspension. The manager said the WSIB would issue a cheque that day.

Mr. R received the six weeks of benefits.