Getting correct info corrects mistake

Mr. K’s wife did not see how the WSIB determined the long-term wage rate used to calculate her husband’s benefits. She raised her concerns with the case manager, manager, payment specialist and the payment specialist’s manager, but it was still not clear how the rate was calculated. She then contacted the Commission.

After the Commission spoke with a WSIB manager, the WSIB found the long-term wage calculation was incorrect, caused by the payroll practices of Mr. K’s employer. The manager concluded Mr. K was suffering a wage loss and directed the case manager to ask the employer to clarify payroll information. WSIB recalculated Mr. K’s benefits based on the updated information.