Fixing a slow update
Mr. K used to be on the WSIB’s no-contact restriction list. As such, he could not contact his case manager by phone. He complained to
the Commission, who had the WSIB review the restriction. The WSIB lifted the restriction and sent Mr. K a letter in May telling him he
could now phone his case manager. When he did phone a few months later, however, a telephone inquiry clerk told him he was on the nocontact
Frustrated about not being able to speak to his case manager, he phoned the Commission again. The Commission contacted the
director of WSIB Security. The director found that, although the WSIB had lifted the restriction and written Mr. K, their electronic
case management system still showed the no-contact restriction. The director updated the electronic record.
Mr. K phoned his case manager.