Delivering the mail

Ms. C, a worker representative, sent a letter to the WSIB Policy Branch requesting clarification on a particular policy. Months went by with no response. She sent another letter. Again there was no response. She wrote twice more. No response.

The Commission found that all the letters had been received and scanned into the files. However, the letters were never forwarded to the WSIB Policy Branch for response.

The Commission contacted the Operational Policy Branch manager who requested and received all four letters from the operating area and provided a response to Ms. C. The manager also said she spoke to the manager in Operations to ensure that this problem does not occur again.