Delay upon delay

Mr. R, a firefighter, has been off work since September 2012. The WSIB was not making a decision on his claim for work-related traumatic mental stress although he had given the medical records and other requested documents. He received no benefits.

The Commission contacted a manager, who confirmed that the file appeared complete. But, due to a staffing issue, the claim had not been reviewed. The manager reassigned the file the next day. The new case manager called Mr. R that day to say the WSIB would allow the claim.

However, the Commission later noted that Mr. R did not receive a decision letter — or payment — and called the manager. A few days later Mr. R received the letter and cheques for benefits from September 2012.